Shipping Policy
Shipping Policy
Thank you for shopping with us! We strive to ensure that your experience with us is seamless, from browsing our products to receiving your order. Please review our shipping policy below for important information.
Shipping Times
- Orders are typically processed within 7 business days.
- Once shipped, delivery times will vary depending on the shipping method selected and destination.
- You will receive a tracking number once your order has been dispatched.
Shipping Costs
- Shipping costs will be calculated at checkout based on your location and the shipping method chosen.
- We offer standard/expedited shipping options.
Returns & Exchanges
- We are committed to providing high-quality products. If your order arrives damaged, please contact us immediately within 7 days of receiving your package.
- In the event of damage to the packaging or product during transit, we will gladly offer a refund or replacement after assessing the situation.
- Please note: We do not accept returns or exchanges for any other reason due to pet hair and sanitary reasons. All sales are final.
Damaged or Defective Items
If your order arrives damaged or defective, please follow these steps:
- Contact our customer support team within 5 days of receiving the damaged item.
- Provide your order number and photos of the damage (both the product and packaging).
- Once the damage is verified, we will arrange for a refund or replacement at no additional cost to you.
Contact Us
If you have any questions or concerns regarding shipping or returns, please don’t hesitate to reach out to our customer support team at [contact shopsmallboy@gmail.com]
Thank you for shopping with us!